Service Center Coordinator

Balfour Beatty • Oklahoma City, OK

14h

About The Position

The Service Center Coordinator ensures work order compliance by managing, monitoring, and reviewing work order transactions for accuracy and adherence to policies. The role supports onsite teams by coordinating work order entries, approvals, and escalations while maintaining data integrity in Yardi. It provides quality assurance, training, and reporting to support continuous improvement in service center operations. The coordinator also serves as a liaison among regional leadership, onsite teams, and operational assurance to promote efficiency and adherence to company standards.

The position requires strong attention to detail, customer service and administrative experience, effective communication across organizational levels, and the ability to travel up to 15%. It includes clerical work performed sitting or standing, as well as regularly lifting and moving equipment and supplies weighing up to 25–50 pounds.

Requirements

• High school diploma or GED.
• At least two years of customer service and administrative experience.
• Strong data entry and documentation skills with high attention to detail.
• Proficiency with Outlook, Excel, and Word.
• Ability to communicate effectively across multiple organizational levels.
• Strong problem-solving, project management, and organizational skills.
• Work order management system training.
• Work Gatekeeper framework compliance training.
• Valid state-issued driver's license and safe driving record.
• Ability to travel up to 15%.

Nice To Haves

• Relevant industry and leadership experience.
• Existing Yardi knowledge.

Responsibilities

• Review and correct work order discrepancies to ensure accuracy and completeness.
• Review and input required documentation for vendor and internal work orders before updating work orders to Tech Completed Status, and provide leadership with feedback on discrepancies.
• Assist in assigning work orders to maintenance technicians and vendors according to their skills, abilities, and specialties.
• Monitor technician schedules to ensure each technician has a full day of work.
• Review open work orders daily for accurate data, status updates, and compliance with work order management policies.
• Help correct discrepancies identified by the Work Order Analyst Team and ensure compliance with work order management policies.
• Review, create, and receive purchase orders for vendor work orders, ensuring an approved purchase order is in place before repairs begin.
• Provide leadership with feedback about repeated work order discrepancies before Tech Completed Status.
• Support cancellation and duplication reviews and ensure changes follow approval protocols.
• Ensure work order notes and updates are timely, accurate, and detailed.
• Train onsite teams on work order policies, data accuracy, and system processes.
• Contribute best practices for work order processing.
• Provide maintenance teams with real-time coaching and guidance on work order documentation requirements.
• Collaborate with local and regional leadership to address knowledge gaps and improve policy adherence.
• Follow policies governing Military Housing work order management.
• Assist with developing and implementing process improvements to enhance work order accuracy and efficiency.
• Act as a liaison between onsite teams and leadership to support policy compliance and work order standards.
• Participate in periodic policy reviews and recommend updates based on operational changes and best practices.

Benefits

• Discretionary bonuses.
• Medical and dental insurance beginning on the first day of the month following employment.
• Health, flexible spending, and dependent care accounts.
• Company-paid life insurance.
• 401(k) plan with employer matching.
• Paid time off including sick leave, floating holidays, vacation, and personal days.
• Two volunteer days per year.
• Company-paid short-term and long-term disability.
• Paid parental leave.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED