Service Center Coordinator

Balfour Beatty • Panama City, FL

1d

About The Position

The Service Center Coordinator ensures work order compliance by managing, monitoring, and reviewing work order transactions for accuracy and adherence to policies. The role supports onsite teams by coordinating work order entries, approvals, and escalations while maintaining data integrity in Yardi. It provides quality assurance, training, and reporting to support continuous improvement in service center operations, and serves as a liaison among regional leadership, onsite teams, and operational assurance to promote efficiency and adherence to company standards.

The position requires clerical work performed sitting or standing and regular lifting and moving of equipment and supplies weighing 25–50 pounds. Travel of up to 15% is required. A valid state-issued driver’s license and safe driving record are required.

Requirements

• High school diploma or GED.
• At least two years of customer service and administrative experience.
• Strong data-entry and documentation skills with high attention to detail.
• Proficiency with Outlook, Excel, and Word.
• Ability to communicate effectively across multiple organizational levels.
• Strong problem-solving, project-management, and organizational skills.
• Work order management system training.
• Work Gatekeeper framework compliance training.
• Valid state-issued driver’s license and safe driving record.
• Ability to travel up to 15%.
• Ability to sit and stand for clerical work and regularly lift and move equipment and supplies weighing 25–50 pounds.

Nice To Haves

• Relevant industry and leadership experience.
• Existing Yardi knowledge.

Responsibilities

• Review and correct work order discrepancies to ensure accuracy and completeness.
• Review and enter required documentation for vendor and internal work orders before updating work orders to Tech Completed status, and provide leadership feedback on discrepancies.
• Assist with assigning work orders to maintenance technicians and vendors according to their skills, abilities, and specialties.
• Monitor technician schedules to ensure each technician has a full day of work.
• Review open work orders daily for data accuracy, status updates, and compliance with work order management policies.
• Help correct discrepancies identified by the Work Order Analyst Team.
• Review, create, and receive purchase orders for vendor work orders daily, ensuring an approved purchase order is in place before repairs begin.
• Report repeated work order discrepancies to leadership before Tech Completed status.
• Support work order cancellation and duplication reviews, ensuring changes follow approval protocols.
• Ensure work order notes and updates are timely, accurate, and detailed.
• Train onsite teams on work order policies, data accuracy, and system processes.
• Contribute to best practices for work order processing.
• Coach and guide maintenance teams in real time on work order completion and documentation requirements.
• Collaborate with local and regional leadership to address knowledge gaps and improve policy adherence.
• Follow policies governing Military Housing work order management.
• Assist with developing and implementing process improvements to improve work order accuracy and efficiency.
• Liaise between onsite teams and leadership to support policy compliance and established work order standards.
• Participate in periodic policy reviews and recommend updates based on operational changes and best practices.

Benefits

• Discretionary bonuses.
• Medical and dental insurance beginning on the first of the month following employment.
• Health, flexible spending, and dependent care accounts.
• Company-paid life insurance.
• 401(k) plan with employer matching.
• Paid time off, including sick time, floating holidays, vacation, and personal days.
• Two volunteer days per year.
• Company-paid short-term and long-term disability.
• Paid parental leave.
• Professional and technical development opportunities, including online, classroom, and on-the-job programs.
• A comprehensive benefits package with health care options, retirement benefits, paid time off, and employee wellbeing programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED