Service Cashier/Administrator - Acura Stevens Creek

AutoNation • Santa Clara, CA

3d • $21 - $36

About The Position

The Service Cashier/Administrator processes payments for completed work and parts purchases, reconciles repair orders and parts invoices, and collects money from Parts and Service transactions at the dealership. The role also handles related customer service and administrative duties, including maintaining service history records, managing completed-repair keys, routing telephone calls, and submitting closed documents to the accounting department.

Requirements

• High school diploma or equivalent.
• Ability to read, write, add, subtract, divide, and comprehend written instructions and information.
• Demonstrated customer service skills.
• Demonstrated communication and interpersonal skills.

Nice To Haves

• 6–12 months of previous work experience (preferred).
• Previous industry experience (preferred).

Responsibilities

• Inspect service repair orders and parts invoices for proper completion and accuracy.
• Reconcile repair orders by transferring relevant information from hard copies to electronic copies.
• Calculate materials charges for each order.
• Calculate applicable taxes on taxable goods and services in the local area.
• Collect retail charges from customers in cash, by check, or through an authorized charge account.
• Provide customers with the correct change and/or receipt.
• Complete the accounting section of repair orders as directed by the controller.
• Update customer service history files according to department procedures.
• Deliver repair orders and parts invoices closed during the business day to the accounting department.
• Control keys associated with completed repair orders, return keys to customers or the porter once bills are paid, and direct customers to their vehicles.
• File repair orders as directed by the service department manager.
• Answer service department calls, transfer them to the requested or appropriate personnel, and take written messages when needed.
• Control sublet bills associated with repair orders and turn them in to the business office.
• Ensure customer complaints are handled promptly, with genuine concern, and according to dealership guidelines.
• Report situations or conditions that jeopardize the safety, welfare, or integrity of the dealership, its employees, or customers to management.
• Perform other administrative tasks as directed by management.

Benefits

• 401(k) matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Discounts and deals through YouDecide.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED