Service Captain | Riviera Dining Group

Riviera Dining Group•Miami, FL

About The Position

Riviera Dining Group is seeking polished, service-driven Captains to lead and elevate the guest experience in a fast-paced luxury dining environment. Service Captains orchestrate seamless service, guide guests through their dining journey, and ensure interactions reflect high standards of hospitality, precision, and professionalism. The role requires attention to detail, leadership, and a strong understanding of food and beverage service. The position includes leading service flow, communicating orders and requests, presenting food and beverages, maintaining expert menu and beverage knowledge, supporting wine service, and ensuring service standards and preparations are met. Captains also oversee service-area cleanliness and organization, anticipate guest needs, collaborate with colleagues and management, maintain product quality, minimize waste, and follow sanitation, health, and safety standards. The role requires extended standing and frequent lifting of up to 50 pounds, as well as flexible availability for evenings, weekends, and holidays. The listed responsibilities are not exhaustive, and RDG may modify or reassign duties.

Requirements

At least 2 years of experience in a high-volume, upscale, or fine dining restaurant environment.
Strong knowledge of food, wine, cocktails, and elevated service standards.
Excellent communication, organizational, and multitasking skills.
Professional demeanor and a strong focus on hospitality and guest experience.
Proven leadership skills and ability to guide and support team members.
Self-motivated, detail-oriented, and performance-driven.
Ability to perform basic arithmetic and manage time effectively.
Ability to follow recipes and maintain confidentiality of company information.
Ability to stand for extended periods and perform required physical tasks, including frequent lifting of up to 50 pounds.
Flexible availability, including evenings, weekends, and holidays.

Nice To Haves

Food handling certification in compliance with state regulations.

Responsibilities

Lead the flow of service by greeting guests, guiding them through the menu, and ensuring a seamless, elevated dining experience.
Communicate guest orders and requests clearly and accurately to servers and support staff.
Present and announce food and beverage selections with precision, professionalism, and confidence.
Maintain expert knowledge of menus, ingredients, preparation methods, and allergy considerations.
Demonstrate knowledge of cocktails, spirits, wine pairings, beer, and non-alcoholic beverages.
Support wine service, including proper presentation, decanting, and appropriate glassware usage.
Ensure service standards, policies, and procedures are consistently followed.
Review daily prep lists and confirm readiness of service elements before each shift.
Maintain quality control by adhering to portion sizes, preparation standards, and presentation guidelines.
Oversee cleanliness, organization, and maintenance of tableside service areas and equipment.
Anticipate guest needs and provide prompt, attentive, personalized service.
Foster communication and collaboration with team members and management.
Handle, store, and rotate products properly while maintaining quality and minimizing waste.
Report equipment issues or product concerns to management promptly.
Maintain compliance with sanitation, health, and safety standards.
Demonstrate professionalism, leadership, and a performance-driven mindset.