Service Call Office Coordinator

Decker Truck Line • Fort Dodge, IA

9d • Onsite

About The Position

Decker Truck Line is a family-owned company with over 95 years in business, recognized as one of North America's Best Fleets to Drive For for the 5th consecutive year and the #1 Large Carrier to Drive For in 2025. We are seeking an onsite Service Call Office Coordinator to join our Maintenance Department. This role involves managing and closing maintenance service calls for drivers, requiring strong computer skills, excellent organizational abilities, and some mechanical knowledge. The schedule offers a unique work-life balance, with 12-hour shifts (6 am-6 pm) on a rotating basis, resulting in working only 6 months a year with every other weekend off and 8 hours of overtime every other week.

Requirements

• Excellent data-entry and prioritization skills.
• Ability to work in a fast-paced but professional work environment.
• Excellent written and verbal communication skills.
• Customer service skills.
• Computer proficiency.
• Background in Transportation and/or Mechanics is required/highly preferred.

Responsibilities

• Managing and closing maintenance service calls for drivers.
• Assisting drivers via phone and computer with service issues, breakdowns, repairs, and emergencies when on the road.
• Scheduling repairs according to urgency.
• Communicating with drivers, service providers, and operations about equipment locations and load movements associated with breakdowns.
• Documenting all information related to breakdowns and repairs in the computer system.
• Performing phone and computer work involving invoicing, purchase orders, and data entry.
• Other duties as assigned.

Benefits

• Competitive wage paid weekly
• Optional Health, Dental, Vision, Life, Short and Long Term Disability, Critical Illness and Accident Insurance
• 401(k) with an Employer Match
• Flexible Spending Accounts for both Medical and Dependent Care Expenses
• One week of PTO upon hire; another week at 6 months and then annually thereafter
• Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed