Service Coordinator / Office Assistant
NATIONS ROOF LLC•Yonkers, NY
•Onsite
About The Position
Nations Roof, a leading commercial roofing contractor, is seeking a customer-focused professional to join our team in a fast-paced, high-volume environment. This role is ideal for someone who excels in customer service, communication, collections follow-up, and high-volume invoicing support.
Requirements
- 5+ years of office/administrative experience
- Strong background in customer service, collections, communication, and invoicing support
- Ability to thrive in a fast-paced, high-volume environment
- Highly organized with strong multitasking skills
- Proficient in Microsoft Office
- Willingness to learn and grow
Nice To Haves
- Experience in commercial construction, roofing, HVAC, manufacturing, or similar industry preferred
- Salesforce a plus
Responsibilities
- Serve as a primary point of contact for customers—handling inquiries, follow-ups, and issue resolution
- Manage customer setup, service coordination, and ongoing communication
- Support collections efforts, including tracking, follow-up, and maintaining customer relationships
- Assist with high-volume invoicing, including PO matching and documentation accuracy
- Coordinate service jobs and ensure accurate records
- Maintain data in Salesforce and internal systems
- Perform light AR/AP data entry, as needed.
- Assist with reporting and general office functions
Benefits
- Medical, Dental, and Vision Insurance
- Paid Time Off (PTO)
- Comprehensive benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
