Senior Office Assistant - Service Call Center

The University of Texas at Arlington Portal•Arlington, TX

4d•Hybrid

About The Position

The Senior Office Assistant – Service Call Center will provide quality support to the organization and coordination of the processing of work orders and requests for the campus, with an emphasis on customer service.

Requirements

High School diploma.
One (1) year of office experience with customer service or an equivalent mix of education and relevant experience in similar role.

Nice To Haves

Proficiency with MS Office applications, including but not limited to Word, Excel and Power Point.
Experience with TMA Systems (Maintenance Management Software).
Experience with UT System specific software (PeopleSoft accounting system).

Responsibilities

Review, receive, enter, approve, and route incoming emergency, routine maintenance, and service requests for campus submitted by telephone, online, or email.
Ensures timely processing while delivering a high level of customer service and clear communication.
Follow up with contractors regarding daily requests for elevators and extermination and provide feedback to Director or Assistant Director.
Assist shops with entering materials, labor, comments, and closing of work orders.
Assist with processing accurate billings for weekly and monthly maintenance, bi-monthly vehicle fuel usage, monthly vehicle maintenance, and van rentals.
Assist with the updating of invoices for services rendered.
Assist with departmental service survey satisfaction distribution and tracking responses.
Ability to use dispatch radio equipment.
Schedule van rentals.
Maintain building roof access log; follow up with technician to assure roof access is secured and used as a safety measure for technicians.
Performs other duties as assigned.