Service Call Center Representative

Peter Boulware Toyota•Tallahassee, FL

2d•Onsite

About The Position

Peter Boulware Toyota is looking for an energetic, professional, and customer-focused Service Call Center Representative to join our growing team! This position plays a huge role in creating an exceptional customer experience by helping customers schedule service appointments, answering questions, following up on vehicle needs, and keeping communication smooth between our customers and service department. We are looking for someone who is positive, driven, dependable, and thrives in a fast-paced environment. If you enjoy helping people, talking on the phone, working with a team, and creating great customer experiences, we’d love to meet you!

Requirements

Strong communication and phone skills
Positive attitude and professional demeanor
Energetic and outgoing personality
Ability to multitask in a fast-paced environment
Reliable attendance and strong work ethic
Team player mentality with willingness to help others
Basic computer skills and ability to learn dealership software

Nice To Haves

Customer service experience preferred
Call center, dealership, or appointment scheduling experience is a plus

Responsibilities

Handle inbound and outbound customer calls professionally and efficiently
Schedule and confirm service appointments
Follow up with customers regarding maintenance, recalls, missed appointments, and recommended services
Provide excellent customer service while building rapport with customers
Communicate clearly with service advisors and management to ensure customers are taken care of
Respond to customer questions through phone, text, and email communication
Maintain accurate customer information and appointment notes
Work toward daily and monthly performance goals in a team-oriented environment
Help create a positive, upbeat atmosphere for both customers and coworkers