Service Business Development Center (BDC) Representative

Capistrano Valley Toyota • San Juan Capistrano, CA

4d • $3,350 - $4,800 • Onsite

About The Position

Capistrano Valley Toyota is seeking a dynamic and results-driven Service Business Development Center (BDC) Representative. This role involves answering incoming telephone calls, greeting visitors, and managing all incoming service inquiries, requests, and internet queries. The representative will also perform clerical and administrative duties for the Service departments. The ideal candidate possesses some post-secondary education or training, prior experience in a similar role (administrative, clerical, call center, customer service), and a working knowledge of automotive sales/service. Key attributes include a pleasant and courteous personality, strong administrative and organizational skills, excellent phone and computer proficiency, and outstanding communication and interpersonal skills.

Requirements

• 1+ years' experience required (sales experience preferred).
• Excellent telephone, writing and typing skills.
• Strong computer and internet skills, including Microsoft Office suite.
• Must be engaging, inquisitive, curious with a over-aggressive/always willing to help attitude.
• Must have drive, passion and confidence to be successful.
• A desire and ability to work in a performance and process driven environment.
• Excellent customer satisfaction skills.
• Strong organizational and time management.
• Professional appearance and work ethic.
• Self-starter and self-motivator

Nice To Haves

• Some post-secondary education or training
• Previous experience in a similar position (administrative, clerical, call center, customer service, etc.)
• Working knowledge of automotive sales/service
• 3-6 months of previous professional experience with over-the-phone customer service or sales (Inside Sales, Telemarketing, etc)
• Automotive experience
• Internet Sales experience
• Bilingual

Responsibilities

• Follow up with prospective customers in response to their email on our website.
• Coordinates questions and issues with the appropriate department personnel.
• Provides administrative assistance as needed.
• Manages all required paperwork and records and prepares documentation (forms, reports, etc.) when needed.
• Receive all inbound service calls and coordinate schedules of service advisors and service appointments.
• Maintain an owner follow up system that encourages repeat and referral business and contributes to customer satisfaction.
• Continually learn about product updates, features, accessories, inventory and their benefits to the customer.
• Realize that business is built on customer satisfaction and be devoted to guaranteeing satisfaction to our customers.
• Establish personal goals that are consistent with the dealership's standards of productivity and devise a strategy to meet those goals.
• Provide service or sales management information by completion reports.
• Attend Training Sessions and Meetings as required.
• Follow all company policies and procedures.
• Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers, and vendors.
• Support on-line customers by setting appointments.
• Performs other duties as assigned.

Benefits

• Health, Dental, Vision, Life, 401K, Health & Wellness Program.
• Company-paid Vacation and Holidays.
• Competitive Pay and Discretionary Bonus opportunities.
• A supportive and positive space for you to grow and expand your career development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed