Business Development Center (BDC) Internet Sales Representative
About The Position
As the automotive industry continues to evolve with cutting-edge technology and innovation, we are seeking an enthusiastic, customer-focused professional to join our Business Development Center (BDC) team. This full-time position offers an exciting opportunity to become a key part of our customer experience while developing valuable skills and long-term career growth. As a BDC Internet Sales Representative, you will serve as the first point of contact for customers beginning their vehicle-buying journey. You'll help answer questions, provide product information, schedule appointments, and become an expert on Chevrolet vehicles, features and technology. Most importantly, you'll play a vital role in creating exceptional customer experiences. At Phillips Chevrolet, we invest in our people. We provide comprehensive paid training and ongoing support to help you succeed and advance your career.
Requirements
- Previous experience in customer service, sales, call center, hospitality or a related field preferred
- Strong communication and interpersonal skills
- Excellent computer and organizational abilities
- Positive attitude and team-oriented mindset
- Professional, dependable and customer-focused
- Ability to work flexible schedules including evenings and Saturdays
- Willingness to learn and adapt in a fast-paced environment
- Must successfully pass a pre-employment background check and drug screening
Responsibilities
- Respond promptly to customer inquiries through phone, internet, text and live chat channels
- Schedule and confirm customer appointments for the sales team
- Provide accurate and helpful information regarding vehicles, features and dealership services
- Present initial financing options based on customer needs
- Maintain consistent follow-up with prospects who are not yet ready to purchase or who miss scheduled appointments
- Accurately document all customer interactions within the CRM system
- Assist with vehicle acquisition efforts by responding to leads from sources such as Kelley Blue Book, Facebook Marketplace, Craigslist, and other online platforms
- Build positive relationships with customers while delivering a professional and exceptional experience
Benefits
- Competitive compensation
- Medical and dental insurance
- 401(k) retirement plan - Company Match
- Paid time off and vacation
- Paid training and professional development
- Career advancement opportunities
- Employee vehicle purchase program
- Family-owned and operated culture
- Long-term job stability
- Health and wellness benefits
- Flexible scheduling
- Complimentary Saturday lunches
- Employee discounts on products and services
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
