Internet Sales Specialist / BDC Representative

Ray Auto Group•Fox Lake, IL

6h•Onsite

About The Position

This role involves handling all incoming internet leads via email and phone, responding to customer inquiries professionally, assisting customers with vehicle selection, and understanding the psychology of internet customers to set appointments for demonstrations. The representative will also direct customers to product information resources and promptly relay messages to other departments.

Requirements

Evening AND Saturday availability
Call center experience
Fast Paced Environment
Good verbal and written communication skills
Time management, prioritization skills, and the ability to multi-task are required
Self-motivated and goal oriented
Team player
Coachable
Ability to sit 6+ hours
Business professional attire
Demonstrate ability to pass pre-employment testing to include background checks, MVR, and drug test

Nice To Haves

VINSolutions experience preferred and/or Kelly Blue Book/Auto Alert/Automotive Mastermind

Responsibilities

Handle all incoming internet email leads and internet phone leads
Be available to respond to email inquiries in a professional, well-spoken manner
Assist customers in appropriate vehicle selection
Conceptualize and understand the psychology of internet customers and work with them accordingly to set an appointment for a proper vehicle demonstration
Direct customers to product information resources, including those available on the internet
Check email frequently and respond to inquiries immediately
Deliver inquiries/messages intended for other sales personnel and departments promptly