Service Business Development Center Agent

Lithia & Driveway • Wesley Chapel, FL

2d

About The Position

Wesley Chapel Toyota is seeking a motivated, customer-focused Business Development Center (BDC) Administrator to join its Service team. The role responds to customers by phone and email, handles a high volume of calls, explains manufacturer service specials and incentives, answers questions, and schedules appointments while maintaining professional phone etiquette. The position is suited to someone who enjoys helping customers and solving problems and wants to grow in a team-oriented environment. Dealership experience is a plus but is not required.

Applicants must be high school graduates or equivalent and at least 18 years old. The employer describes itself as a drug-free workplace and is committed to equal employment opportunity. Reasonable accommodations may be made to enable individuals to perform the essential functions.

Requirements

• High school graduate or equivalent.
• At least 18 years old.
• Customer-focused, energetic, and self-motivated.
• Experience in customer service or call center environments.
• Strong verbal and written communication skills.
• Excellent computer skills.
• Highly organized, with strong attention to detail.
• Able to handle heavy call volume and maintain outstanding phone etiquette.

Nice To Haves

• Dealership experience.
• Bilingual Spanish skills.
• Experience with Volie, CDK, and XTime.

Responsibilities

• Make inbound and outbound customer phone calls.
• Respond to Internet leads by email and phone.
• Determine customer needs by asking appropriate questions.
• Set appointments for the Service Department.
• Ensure a positive customer experience.
• Introduce customers to Service Advisors.
• Enter customer information into the CRM.
• Schedule service appointments accurately based on customer needs and technician availability.
• Maintain accurate customer records and service information with strong attention to detail.
• Address customer concerns promptly and professionally.
• Explain manufacturer service specials and incentives and answer customer questions.

Benefits

• Competitive pay
• Medical, dental, and vision plans
• Paid holidays and PTO
• Short- and long-term disability
• Paid life insurance
• 401(k) retirement plan
• Employee stock purchase plan
• Lithia Learning Center
• Vehicle purchase discounts
• Wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED