Service Business Development Center Agent

Lithia & Driveway•Wesley Chapel, FL

22h

About The Position

Wesley Chapel Toyota is seeking a motivated, customer-focused Business Development Center (BDC) Administrator for its Service team. The role involves communicating with customers by phone and email, handling heavy call volume, explaining manufacturer service specials and incentives, answering questions, and scheduling service appointments. The ideal candidate is polished, professional, energetic, and interested in developing skills and building a career in a positive, team-oriented environment. Dealership experience is a plus but is not required.

Requirements

High school graduate or equivalent.
Must be 18 years or older.
Customer-focused, energetic, and self-motivated.
Experience in customer service or call center environments.
Strong verbal and written communication skills.
Excellent computer skills.
Highly organized with strong attention to detail.
Able to handle heavy call volume and maintain outstanding phone etiquette.

Nice To Haves

Dealership experience.
Bilingual Spanish skills.
Experience with Volie, CDK, and XTime.

Responsibilities

Make outbound and receive inbound customer phone calls.
Respond to Internet leads by email and phone.
Determine each customer's needs by asking appropriate questions.
Set appointments for the Service Department.
Help ensure a positive customer experience.
Introduce customers to Service Advisors.
Enter customer information into the CRM.
Schedule service appointments accurately based on customer needs and technician availability.
Maintain accurate customer records and service information with strong attention to detail.
Address customer concerns promptly and professionally.
Explain manufacturer service specials and incentives and answer customer questions.