Service Business Developement Center Agent

Columbus Motor Company•Columbus, NE

About The Position

Columbus Motor Company is seeking an enthusiastic, motivated Service BDC Agent to support its expanding Service Department. The agent schedules service reservations, provides customers with information about scheduled service, follows up to ensure a positive customer experience, and shares feedback from those interactions. The role also keeps customers informed about vehicle status while they are at the dealership and contacts customers when special-order parts arrive. The company describes itself as family-owned and operated, offers in-house training, and promotes from within. A positive attitude, strong people skills, and a genuine desire to serve customers are important.

Requirements

Must be at least 18 years old to be covered by CMC/NMC automobile insurance.
Ability to read and comprehend instructions and information.
Valid in-state driver's license; must pass background checks and have a valid driver's license.
Professional personal appearance.
Ability to collaborate, cooperate, and communicate information that may not be straightforward.
Ability to use Microsoft Office Suite, including Word, PowerPoint, and intermediate Excel, and to manage files and navigate network, web, and Windows environments.
Ability to efficiently use in-house software.
Ability to identify alternatives, make decisions, and solve problems.
Ability to work effectively in a collaborative team setting.
Ability to respond to callers promptly and professionally and refer callers to the appropriate resource.
Fluent spoken and written English.
Ability to perform duties and responsibilities safely.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals, and compute rates, ratios, and percentages.
Ability to understand and define problems, collect data, establish facts, and draw valid conclusions.

Nice To Haves

1–2 years of call center or customer service experience; preferred but not required.
High school diploma or GED; preferred but not required.
Spanish fluency.

Responsibilities

Answer incoming calls and make outbound calls to schedule service appointments.
Verify customer and vehicle information and service needs.
Make 24-hour reminder calls for all service appointments.
Maintain thorough knowledge of dealership products and services.
Contact internet customers about service inquiries and scheduling requests.
Complete call sheets and submit them to the Service Manager to provide feedback on calls made.
Communicate with service advisors and help ensure customers are informed about vehicle status.
Know the day's appointments and vehicle status to support the service advisor and self.
Perform other duties as assigned.