Service BDC Representative - Jeff Wyler Kings Nissan
About The Position
Jeff Wyler Kings Nissan is hiring a Service BDC Representative to serve as the first point of contact for customers seeking automotive maintenance and repair services. The representative handles customer calls, emails, and texts, answers automotive questions, and schedules service appointments while supporting efficient use of service department resources and a positive customer experience. The role also involves maintaining customer records in a CRM system, coordinating with service advisors and technicians, identifying potential additional service opportunities, following up with customers after service, and building relationships that support long-term retention. The schedule is Monday through Friday, and the position is full-time. Pay is $15–$20, depending on experience.
Requirements
- High school diploma or equivalent.
- Proven customer service experience, preferably in an automotive service setting.
- Excellent verbal and written communication skills, including the ability to explain technical information clearly.
- Strong organizational and time management skills to manage calls and appointments efficiently.
- Proficiency with customer relationship management (CRM) software and scheduling tools.
- Ability to remain calm and composed under pressure while delivering excellent customer service.
- Positive attitude, strong work ethic, and passion for providing excellent customer experiences.
Nice To Haves
- Additional education or relevant certifications in customer service or automotive fields.
- Knowledge of automotive maintenance and repair services.
Responsibilities
- Manage inbound service phone calls professionally and respond to customer inquiries, concerns, and service requests.
- Answer customer calls, emails, and texts in a timely manner.
- Schedule service appointments accurately and allocate service department resources appropriately.
- Assist customers with automotive questions and needs.
- Record and update customer information, service history, appointment details, and interaction notes in the CRM system.
- Coordinate with service advisors, technicians, and other team members to relay relevant maintenance or repair information and support service operations.
- Identify potential upselling opportunities and tactfully communicate additional services to customers.
- Conduct post-service follow-up calls to confirm customer satisfaction and gather feedback.
- Use data mining to increase appointments.
- Build customer relationships to support long-term retention and maintain the dealership’s reputation through professional, knowledgeable communication.
- Maintain interdepartmental relationships to meet customer needs efficiently.
- Stay updated on automotive industry trends, product knowledge, and service offerings.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
