Service BDC Representative
Advantage Dealer Group•Naperville, IL
•Onsite
About The Position
Advantage Dealer Group is looking for a dedicated Service BDC Representative to support our service departments by scheduling appointments, retaining customers, and providing outstanding customer service. This role is ideal for someone who enjoys helping people, communicating with customers, and contributing to a high-performing team.
Requirements
- Previous customer service, BDC, call center, receptionist, or automotive experience preferred
- Strong communication and interpersonal skills
- Detail-oriented with excellent organizational abilities
- Ability to manage multiple tasks in a fast-paced environment
- Professional, dependable, and customer-focused
- Basic computer and CRM proficiency
Responsibilities
- Schedule and confirm service appointments
- Contact customers regarding maintenance recommendations, recalls, and service campaigns
- Conduct follow-up calls after service visits
- Respond to inbound service inquiries via phone, text, email, and online channels
- Maintain accurate customer records in the CRM
- Assist with customer retention and service marketing initiatives
- Work closely with the service team to maximize appointment opportunities
- Deliver a professional and positive customer experience on every interaction
Benefits
- Competitive Hourly Pay + Performance Bonuses
- Paid Training
- Career Advancement Opportunities
- Health, Dental, and Vision Insurance
- Paid Time Off
- Collaborative Team Environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
