Service BDC Representative

Gordie Boucher Ford of Kenosha, Inc•Town of Somers, WI

5d•Onsite

About The Position

Gordie Boucher Ford of Kenosha is actively looking to hire a Service BDC Representative for their busy, fast-growing service department. This role involves managing service appointments, customer communication, and proactive outreach to ensure customer needs are met.

Requirements

Manifest the highest level of customer service.
Strong communication skills.
Comfortable working in a fast-paced environment.
Basic working knowledge of Windows Office.
Ability to learn vendor programs/portals quickly and efficiently.
Must be 18 years of age.
Must possess a valid driver’s license.
Must have an excellent driving record.
Must be responsible, dedicated to arriving on time, hard-working, and have the ability to multi-task.
Drug testing required.

Nice To Haves

No prior car / dealership experience is required.
Willing to train the right candidate.

Responsibilities

Receive and schedule incoming calls for service appointments.
Maintain the service appointment scheduling calendar while coordinating with Service Advisors and the Parts / Rental Department.
Answer customer inquiries via chat, email, and phone.
Follow up on customer declined services; schedule follow-up appointments for services not performed.
Proactively contact existing customers to set up required service and/ or recall appointments.
Follow up with customers on all ordered or back-ordered parts while scheduling for receiving.