Service BDC Representative

Gordie Boucher Ford of Kenosha • Kenosha, WI

4d • Onsite

About The Position

Gordie Boucher Ford of Kenosha is actively looking to hire a Service BDC Representative for their busy, fast-growing service department.

Requirements

• All candidates must manifest the highest level of customer service.
• Must have strong communication skills and be comfortable working in a fast-paced environment.
• Must have a basic working knowledge of Windows Office, along with the ability to learn vender programs/portals quickly and efficiently.
• All candidates must be 18, with a valid driver’s license and an excellent driving record.
• Must be responsible, dedicated to arriving on time, hard-working, and have the ability to multi-task.
• Drug testing required.

Nice To Haves

• No prior car / dealership experience is required.
• Willing to train the right candidate.

Responsibilities

• Receive and schedule incoming calls for service appointments.
• Maintain the service appointment scheduling calendar while coordinating with Service Advisors and the Parts / Rental Department.
• Answer customer inquiries via chat, email, and phone.
• Follow up on customer declined services; schedule follow-up appointments for services not performed.
• Proactively contact existing customers to set up required service and/ or recall appointments.
• Follow up with customers on all ordered or back-ordered parts while scheduling for receiving.

Benefits

• paid vacation
• health insurance
• dental insurance
• vision insurance
• 401k with employer match

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed