Service BDC Representative - Group 1 Toyota Rivertown

Group 1 Automotive, Inc.•Columbus, GA

About The Position

Group 1 Automotive is seeking a high-energy, results-driven Service BDC Agent to serve as the voice of the service department. The primary goal is to convert inbound inquiries and outbound reminders into scheduled service appointments. This role suits someone who can thrive in a fast-paced environment and build rapport with customers by phone, text, and email. The position offers performance-based bonuses for appointments that are set and show, career pathways to Service Advisor, BDC Manager, or Sales Consultant roles, medical, dental, and vision benefits, a 401(k), paid time off, and employee discounts on vehicle purchases, parts, and service repairs. The stated schedule is Monday through Saturday, 9 a.m. to 6 p.m., with rotating Saturdays.

Requirements

Previous automotive industry experience is required.
Experience using CRM software, Microsoft Office, and Xtime.
Excellent phone etiquette and the ability to follow professional scripts while remaining personable.
A can-do attitude and the ability to handle customer objections with empathy.
Availability Monday through Saturday, 9 a.m. to 6 p.m., with rotating Saturdays.

Responsibilities

Respond to service inquiries and website leads within minutes.
Manage high-volume inbound and outbound calls to schedule vehicle maintenance, repairs, and recalls.
Conduct 160 or more daily outbound touches for service reminders, missed appointments, and declined service follow-ups.
Accurately log every interaction in the CRM/Xtime system.
Meet or exceed daily KPIs for call volume, appointment-setting rates, and appointment show rates.
Promote dealership service specials and maintenance packages to maximize upsell opportunities.