Kendall Toyota Service BDC Receptionist

Kendall Dealership Holdings•Eugene, OR

About The Position

Kendall Toyota of Eugene is hiring a Service BDC Receptionist to join its Service team. The role supports a fast-paced service department by communicating with customers and vendors, scheduling service appointments, answering and routing calls, sharing current service offers, and maintaining customer and vehicle information. The position includes frequent telephone use, computer work, data entry, and general office clerical tasks. Work is primarily indoors and may involve standing or walking short distances during the shift.

Responsibilities

Make 75–125 outbound calls per day to prospective customers.
Contact customers to schedule service appointments.
Determine customers’ service needs quickly, politely, and accurately.
Communicate with customers and vendors by telephone, email, and other means.
Answer telephone calls according to company standards, provide information, and route calls.
Stay knowledgeable about current service department offers.
Offer customers service appointment specials that may fit their needs.
Enter and maintain vehicle and customer information in the computer system.
Perform data entry and general office clerical tasks, including documenting daily client contacts in Excel spreadsheets.

Benefits

Competitive pay starting at $27,000–$34,000 per year, depending on experience
Competitive paid time off
Career path development opportunities
Discounts on parts, service, and vehicle purchases for the employee and immediate family
Medical insurance
Dental insurance
Vision insurance
Paid life insurance
401(k) plan with Fidelity
Accident and illness supplemental plans