Service BDC Receptionist

Mossy Ford•San Diego, CA

About The Position

Mossy Automotive Group is seeking a customer-focused Service BDC Representative to support an exceptional customer experience and the service department’s customer-retention efforts. The role communicates with customers by phone, email, and text to schedule and confirm service appointments, answer questions, follow up on recommendations, and respond to maintenance reminders and inquiries. It also involves handling incoming phone and internet leads, updating customer records, and working with service advisors and managers. The posting additionally describes greeting clients on arrival and introducing them to a representative in the sales department. The position pays a base hourly wage of $23.00.

Requirements

At least one previous role based in strong customer service experience.
People skills that contribute to effective communication.
Prompt and courteous manner.
Enthusiastic personality.
Strong computer skills.
Accepts constructive criticism with motivation toward improving job performance.
Professional appearance and punctuality.
High school graduate or equivalent.

Responsibilities

Schedule and confirm service appointments.
Answer inbound customer calls.
Make outbound follow-up calls.
Respond to internet and text inquiries.
Contact customers about declined services and maintenance reminders.
Update customer information in the CRM/DMS.
Work closely with service advisors and managers.
Meet appointment-setting and customer satisfaction goals.
Handle incoming phone and internet leads and contact clients to schedule appointments.
Meet and greet arriving clients and introduce them to a representative in the sales department.