Service BDC Receptionist

Mossy Ford•San Diego, CA

About The Position

Mossy Automotive Group is hiring a customer-focused Service BDC Representative to help create an exceptional customer service experience and support the service department’s customer-retention efforts. The role communicates with customers by phone, email, and text to schedule service appointments, answer questions, follow up on service recommendations, and respond to maintenance reminders. It also handles incoming phone and internet leads, contacts prospective customers, provides information about the company and vehicles, and schedules appointments. When a customer arrives, the coordinator greets them and introduces them to a representative in the sales department. Employees in this position are paid a base hourly wage of $23.00 per hour. The company describes itself as family owned and operated and emphasizes high integrity, mutual respect, openness, creativity, and innovation. Employment offers are contingent on successfully passing a background screening, including a criminal background check, motor vehicle records review, SSN verification, and a drug test at a certified testing facility.

Requirements

At least one previous role based in strong customer service experience.
People skills that contribute to effective communication.
Prompt and courteous demeanor.
Enthusiastic personality.
Strong computer skills.
Ability to accept constructive criticism and use it as motivation to improve job performance.
Professional appearance and punctuality.
High school graduate or equivalent.

Responsibilities

Schedule and confirm service appointments.
Answer inbound customer calls.
Make outbound follow-up calls.
Respond to internet and text inquiries.
Contact customers about declined services and maintenance reminders.
Update customer information in the CRM/DMS.
Work closely with service advisors and managers.
Meet appointment-setting and customer satisfaction goals.
Handle incoming phone and internet leads and contact prospective customers.
Answer customer questions about the company, prospective vehicles, and their ability to purchase.
Greet arriving customers and escort them to, and introduce them to, a sales department representative.