Service BDC Agent - Concord Toyota

Sonic Automotive•Concord, CA

3d•$19 - $21

About The Position

The Service BDC Agent generates service appointments from customers who contact the dealership via the internet. The role delivers a premium customer experience by responding promptly, professionally, accurately, and courteously to customer inquiries. It uses lead management tools, CRM software, and the internet to manage inquiry flow, update customer files, and track customer interest. The agent is trained on the dealership’s products and services and becomes knowledgeable about inventory, financing, and incentive programs.

Requirements

Previous BDC experience at an automotive dealership.
Previous experience in either a high-volume call center environment or a commission-driven role.
Excellent interpersonal skills over the phone.
Goal-driven approach to meeting and exceeding store appointment goals.
Ability to work independently and as part of a team in a fast-paced environment.
Strong organizational and time management skills.
Valid driver’s license with an acceptable driving record.
Must be legally authorized to work in the United States.
Ability to successfully complete pre-employment requirements, including a background check, motor vehicle record review, and drug screening.

Responsibilities

Respond to internet inquiries with courtesy, accuracy, and professionalism.
Promptly and accurately enter customer inquiry data into the CRM.
Generate service appointments.
Conduct phone surveys to assess customer preferences and quality of experience.
Effectively use lead management tools.
Compile necessary reports, forms, and other documentation in a timely manner.
Perform other job-related duties as assigned.
Exhibit ethical behavior, provide a high degree of customer satisfaction, and be honest in all dealings with customers.