Service BDC Agent - Concord Toyota

Sonic Automotive•Concord, CA

About The Position

The Service BDC Agent at Concord Toyota is responsible for generating service appointments from customers who contact the dealership online. The role provides a premium customer experience by responding to inquiries promptly, accurately, professionally, and courteously. Agents use lead management tools, CRM software, and the internet to manage inquiry flow, update customer records, and track customer interest. The position includes training on the dealership’s products and services, inventory, financing, and incentive programs.

Requirements

Previous BDC experience at an automotive dealership.
Previous experience in either a high-volume call center environment or a commission-driven role.
Excellent interpersonal skills over the phone.
Goal-driven approach to meeting and exceeding store appointment goals.
Ability to work independently and as part of a team in a fast-paced environment.
Strong organizational and time management skills.
Valid driver’s license with an acceptable driving record.
Legal authorization to work in the United States.
Ability to successfully complete pre-employment requirements, including a background check, motor vehicle record review, and drug screening.

Responsibilities

Respond to internet inquiries with courtesy, accuracy, and professionalism.
Enter customer inquiry data accurately and promptly into the CRM.
Generate service appointments.
Conduct phone surveys to assess customer preferences and quality of experience.
Effectively use lead management tools.
Compile and submit required reports, forms, and other documentation on time.
Perform other job-related duties as assigned.
Act ethically, provide a high degree of customer satisfaction, and be honest in all dealings with customers.