Service BDC Inbound Specialist
About The Position
Arnie Bauer is seeking a friendly, organized, and customer-focused Service BDC Inbound Specialist to join their team. This role is ideal for individuals who enjoy assisting people, can thrive in a fast-paced setting, and are comfortable managing a high volume of inbound phone calls. The position involves approximately 80% handling inbound service calls, scheduling appointments, and ensuring a professional customer experience. Additional duties include assisting with cashier and receptionist responsibilities, customer follow-up, and CSI calls to support the service department.
Requirements
- Excellent phone etiquette and communication skills.
- Friendly, positive attitude with a genuine desire to help customers.
- Strong organizational and multitasking abilities.
- Comfortable working in a fast-paced dealership environment.
- Basic computer skills with the ability to learn dealership software.
- Dependable with strong attention to detail.
- High school diploma or general education degree (GED).
- Sufficient reading skills to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Strong writing skills to write reports, business correspondence, procedure manuals, advertising copy.
- Presentation skills to share information and respond to questions from groups of managers, clients, customers, and the general public.
- Mathematical skills to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
- Ability to interpret and follow instructions shared in written, oral, diagram, or schedule form.
Nice To Haves
- Previous customer service, receptionist, call center, BDC, or dealership experience is preferred.
Responsibilities
- Answer a high volume of inbound service calls with professionalism and enthusiasm.
- Schedule service appointments accurately and efficiently.
- Assist customers with maintenance questions and service-related inquiries.
- Direct calls appropriately while resolving as many customer needs as possible on the first call.
- Make Customer Satisfaction (CSI) follow-up calls after service visits.
- Greet customers and assist with receptionist duties as needed.
- Process customer payments and assist with cashier responsibilities.
- Maintain accurate customer records and appointment information.
- Work closely with Service Advisors and the Service Manager to provide a seamless customer experience.
- Support various administrative tasks to keep the department running smoothly.
Benefits
- Competitive hourly pay with bonus opportunities.
- Health, dental, and vision insurance.
- 401(k) with company match.
- Paid vacation and holidays.
- Employee vehicle purchase program.
- Supportive team environment.
- Opportunities for advancement within the dealership.
- Competitive Benefits Package for full-time employees
- Additional Coverage Options – including accident, cancer, and disability insurance
- 401(k) after 1 year of employment
- GM Employee Pricing on new car
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
