Service BDC Inbound Specialist

Arnie Bauer Buick Cadillac GMC•Matteson, IL

6h•Onsite

About The Position

Arnie Bauer is seeking a friendly, organized, and customer-focused Service BDC Inbound Specialist to handle inbound service calls, schedule appointments, and ensure a professional customer experience. The role involves approximately 80% of handling inbound service calls, scheduling appointments, and ensuring every customer receives a professional, first-class experience. Additionally, the specialist will assist with cashier and receptionist duties, support the service department through customer follow-up and CSI calls, and maintain accurate customer records.

Requirements

Excellent phone etiquette and communication skills.
Friendly, positive attitude with a genuine desire to help customers.
Strong organizational and multitasking abilities.
Comfortable working in a fast-paced dealership environment.
Basic computer skills with the ability to learn dealership software.
Dependable with strong attention to detail.
High school diploma or general education degree (GED).
Sufficient reading skills to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Strong writing skills to write reports, business correspondence, procedure manuals, advertising copy.
Presentation skills to share information and respond to questions from groups of managers, clients, customers, and the general public.
Mathematical skills to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to interpret and follow instructions shared in written, oral, diagram, or schedule form.

Nice To Haves

Previous customer service, receptionist, call center, BDC, or dealership experience is preferred—but we're willing to train the right person.

Responsibilities

Answer a high volume of inbound service calls with professionalism and enthusiasm.
Schedule service appointments accurately and efficiently.
Assist customers with maintenance questions and service-related inquiries.
Direct calls appropriately while resolving as many customer needs as possible on the first call.
Make Customer Satisfaction (CSI) follow-up calls after service visits.
Greet customers and assist with receptionist duties as needed.
Process customer payments and assist with cashier responsibilities.
Maintain accurate customer records and appointment information.
Work closely with Service Advisors and the Service Manager to provide a seamless customer experience.
Support various administrative tasks to keep the department running smoothly.

Benefits

Competitive hourly pay with bonus opportunities.
Health, dental, and vision insurance.
401(k) with company match.
Paid vacation and holidays.
Employee vehicle purchase program.
Supportive team environment.
Opportunities for advancement within the dealership.
Competitive Benefits Package for full-time employees.
Additional Coverage Options – including accident, cancer, and disability insurance.
401(k) after 1 year of employment.
GM Employee Pricing on new car.
Closed on Sundays.