BDC Customer Service Specialist

C. Harper Auto Group • Belle Vernon, PA

11d • Onsite

About The Position

We’re expanding our team at the Business Development Center (BDC) of The C. Harper Auto Group and are looking for a dedicated Customer Service Specialist to help elevate our customer experience. If you're passionate about providing exceptional service and thrive in a fast-paced environment, this role is perfect for you! In this role, you'll be the first point of contact for our customers, handling inbound inquiries and scheduling service appointments for our multiple dealership locations. Your ability to engage with customers in a friendly and professional manner is key to ensuring a premium experience.

Requirements

• Excellent verbal and written communication skills to effectively interact with customers and colleagues.
• Proficient in Microsoft Office and Google Suite.
• Strong time management and organizational skills, with attention to detail in customer interactions and data entry.
• Ability to work independently while also collaborating effectively with a dynamic team.

Nice To Haves

• Experience with CRM software is preferred, but we’ll provide training.
• Prior experience in a call center environment is a plus.

Responsibilities

• Manage 80-150 inbound calls per day, ensuring each customer feels valued and their questions are answered accurately.
• Coordinate appointments across all our dealership locations, matching customer needs with availability.
• Efficiently enter and manage customer information in databases to support seamless operations.
• Work closely with our team, participate in training programs, and contribute to our continuous improvement efforts.

Benefits

• Competitive Pay: Starting at $17/hour—above industry standards!
• Full medical, dental, and vision coverage, including a no-cost option for medical insurance.
• 401(k) with Company Contribution: Secure your financial future with our annual company match.
• Pro-rated PTO starting from your 91st day of employment.
• Short-term disability and life insurance provided at no cost, with options to buy up through Aflac and American Fidelity.
• Numerous opportunities for career advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed