Insurance Service Specialist - Inbound

AAA Mid-Atlantic

5d•$16 - $38•Remote

About The Position

This position is fully remote, but candidates MUST RESIDE in one of the following states: CT, PA, NJ, MD, DE, VA, WV, KY, OH, IN, KS, OK or SD. Ability to quote and sell through multiple carriers. Monthly bonus potential. Computer equipment provided by AAA Club Alliance. The starting base compensation for this position is $16.10 to $37.58 hourly. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law. This position is eligible to earn uncapped monthly bonuses, with average bonus pay of $140.28 per month. AAA Club Alliance is the result of AAA Mid-Atlantic, AAA Allied Group, AAA Oklahoma/South Dakota, and AAA Ohio Automobile Club joining, now representing nearly 7.4 million members in 13 states including Washington, D.C. We’ve created an environment where you can look forward to coming to work and interacting with compassionate people who enjoy what they do and love supporting their team. We’re dedicated to keeping our Associates fulfilled and helping them feel secure. With such a diversity of products and services, our Associates have the opportunity to fulfill customer needs while growing their own career. AAA Club Alliance complies with federal, state and local disability laws and makes reasonable accommodations for applicants and employees with disabilities.

Requirements

High school diploma or equivalent
3+ years of customer service and/or sales experience in an insurance environment
Active Property and Casualty or Personal Lines license required
Membership license required or ability to obtain license within 90 days of employment.

Responsibilities

Execute and facilitate insured’s service requests accurately and timely, while anticipating the sale for account rounding and cross-selling opportunities.
Work with policyholders from the agencies existing book of business through inbound telephone calls, direct mail, and email to review policies prior to renewal.
Counsel the policyholder concerning appropriate coverage, policy limits, payment options and state laws that will best meet their needs.
Counsel the members and non-members regarding membership benefits in correlation with insurance products.
Receive and respond to calls and emails received by the insurance service center, documenting all activity (changes to policy, coverage options, recommendations and cross-selling) in our agency management system.
Serve as liaison between the customer, sales agent and manager to ensure timeliness of responses and compliance with established company policies and procedures.