Service BDC Associate

Cavender Auto Family•San Antonio, TX

1d•Onsite

About The Position

At Cavender Auto Family, we're on a mission to be the most trusted automotive group in the nation—known more for the relationships we build than the vehicles we sell. Every team member plays a role in Making Confidence Happen by living The Cavender Way: acting with integrity, taking ownership, serving others with genuine care, and delivering exceptional experiences for our customers and teammates. The Cavender Way is more than how we do business—it's how we treat each other. We foster a culture built on respect, accountability, teamwork, and continuous growth. We invest in our people, promote from within, and provide opportunities for team members to build rewarding, long-term careers in a supportive environment. Cavender Toyota, a Cavender Auto Family dealership, is currently seeking a talented Service BDC Associate to join our growing team and help Make Confidence Happen every day. If you're passionate about helping others, committed to excellence, and believe great work starts with trust and ends with lasting relationships, you'll feel right at home here. Join a team that values your contributions, supports your growth, and empowers you to succeed.

Requirements

Comfortable working in a high-energy, high-call-volume environment with consistent activity throughout the day
Strong communication skills with an engaging, customer-first personality
Ability to multitask, stay organized, and maintain focus in a “no downtime” setting
Strong problem-solving skills and ability to think quickly
Proficiency with multi-line phone systems and computer programs (Microsoft Word, Excel, Outlook, Google)
Detail-oriented with excellent listening skills
High school diploma or GED required
Clean and valid driver’s license
Must be able to pass pre-employment background check and drug screening
Must be available to work 10 AM – 7 PM, including Saturdays

Nice To Haves

Previous customer service or call center experience preferred
Bilingual (English/Spanish) preferred but not required

Responsibilities

Handle a high volume of inbound and outbound calls in a fast-paced, busy call center environment
Proactively make outbound calls daily to schedule service appointments (service due, recalls, campaigns, declined services, parts arrivals, etc.)
Manage customer interactions efficiently in a fast-paced environment, staying productive between calls
Screen inbound calls and convert them into scheduled service appointments
Provide exceptional customer service through strong problem-solving and product knowledge
Maintain accurate and detailed records of all customer interactions in the system
Recommend necessary maintenance and service to customers
Assist customers with questions, concerns, and vehicle-related issues
Follow up with missed appointments and reschedule as needed
Perform other duties as assigned