Automotive Service BDC

Walt Massey Chevrolet Chatom•Chatom, AL

5d•Onsite

About The Position

Service Business Development Center (BDC) Representative – Inbound Customer Support Walt Massey Automotive Group is a fast-growing, family-owned automotive retailer. We are expanding our Service Business Development Center (BDC) and looking for energetic, customer-focused professionals who enjoy helping people and delivering exceptional service. If you thrive in a fast-paced environment, enjoy speaking with customers, and want real opportunities for growth, this is your chance to accelerate your career.

Requirements

Previous BDC, customer service, receptionist, or call center experience is a plus (but not required!)
Strong communication and customer service skills
Professional and friendly phone presence
Excellent organization and attention to detail
Comfortable using computers and CRM systems
Ability to multitask in a fast-paced environment
Positive, team-oriented attitude
High School Diploma or equivalent

Responsibilities

Answer incoming service department calls promptly and professionally
Assist customers with scheduling service appointments
Answer customer questions regarding service needs, maintenance, and appointment availability
Route calls to the appropriate department or team member when needed
Communicate with Service Advisors and Management to ensure a smooth customer experience
Maintain accurate customer information and appointment notes within our systems
Follow up with customers regarding appointment confirmations when necessary
Attend weekly team meetings and complete ongoing training
Deliver exceptional customer service—every customer, every time