Service BDC Agent (Automotive Customer Service)

Hyundai Carson•Carson, CA

19h•$20 - $23

About The Position

Hyundai Carson is seeking an enthusiastic, customer-oriented Service BDC Agent to serve as a primary interface between customers and the dealership. The role is responsible for setting service appointments and generating new service business. The ideal candidate is passionate about customer service, communicates effectively, and enjoys working as part of a team. Compensation is $20 to $23 per hour, paid semi-monthly. The position includes a benefits package with health coverage, paid vacation, and paid holidays.

Requirements

High school diploma or equivalent.
At least one year of experience in a customer service role.
Exceptional customer service and communication skills.
Ability to problem-solve and work effectively in a team environment.
Knowledge of the automobile industry and service procedures.
Knowledge of Customer Relationship Management (CRM) systems.

Responsibilities

Handle incoming customer calls promptly and courteously.
Schedule service appointments and follow up with customers in a timely manner.
Provide accurate information about service recommendations.
Track customer contact activities in the Customer Relationship Management (CRM) system.
Assist customers with general questions about services provided.
Handle customer objections and find solutions.
Follow up with customers regarding service visits.
Assist the dealership with additional customer service duties as needed.