Service Associate - Flint/Saginaw, MI

Stryker • Detroit, MI

18h • Onsite

About The Position

The Service Associate is a field-based role responsible for collecting single-use devices at hospitals within an assigned territory. The role includes visiting hospital areas such as operating rooms, patient floors and rooms, Electrophysiology labs, and Cath labs. The associate provides customer service, training, and education about Stryker Sustainability Solutions bins and which devices can be collected, while building relationships with hospital personnel and other stakeholders.

The associate partners with a supervisor and sales representatives to improve customer relationships and increase device collections. The position also includes administrative work such as receipt growth reporting and collection tracking, participation in team huddles and meetings, and compliance with company policies and procedures. Travel is by personal vehicle, at approximately 80–100 miles per day depending on territory.

Requirements

• Valid, unrestricted driver's license and appropriate insurance for required car travel.
• High school degree or GED.
• Use of a personal vehicle, with driving of approximately 80–100 miles per day depending on territory.
• Ability to obtain and maintain required credentials at hospitals in the assigned territory.
• Ability to effectively use computer programs such as Word, Excel, Outlook, Power BI, and PowerPoint.
• Ability to exert up to 60 pounds of force daily, push or pull up to 60 pounds of force constantly, and lift up to 40 pounds.
• Near visual acuity (corrected), color vision, mobility, bending, standing, stooping, and finger dexterity.
• Ability to communicate effectively through presentations, email, and phone.
• Ability to use common office equipment, including a PC, Microsoft Office, and a smartphone.

Responsibilities

• Collect single-use devices at hospitals in the assigned territory.
• Visit hospital areas including operating rooms, patient floors and rooms, Electrophysiology labs, and Cath labs.
• Provide customer service, training, and education on Stryker Sustainability Solutions bins and eligible devices.
• Build relationships with hospital staff, OR personnel, Supply Chain, EVS, sales representatives, OR management, facility champions, hospital administration, and other stakeholders.
• Partner with the supervisor and sales representatives to increase collections of single-use devices.
• Participate in weekly huddles, annual in-person team meetings, and administrative communications.
• Complete receipt growth reporting and collection tracking.
• Adhere to the sales code of conduct and Stryker Employee Handbook.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED