Field Service Technician - Flint, MI
About The Position
The Field Service Technician is responsible for installing and maintaining ATMs, Air/Vac equipment, and other Cash Depot products. The role includes equipment installation, conversion, repair, removal, cash replenishment, and coin removal, as well as coordination with the territory dispatcher and timely completion of assigned service requests. Technicians communicate inventory and support needs, complete administrative paperwork, maintain performance standards, follow security procedures, and assist or train other technicians as needed. The technician works independently with minimal supervision in a traveling capacity, primarily from a van and at customer locations, which account for an estimated 50% of the shift. The role involves exposure to weather in the assigned territory and requires using lifting equipment, hand tools, an iPad, and a cell phone. The schedule is flexible and includes nights, weekends, holidays, and on-call duty. The position is full-time.
Requirements
- High school degree or GED.
- Valid driver's license, clean driving record, and ability to be insured through the Company's risk insurer.
- Ability to drive a vehicle for over 50% of the shift.
- Ability to work safely while lifting and performing position-related tasks.
- Experience in troubleshooting or electromechanical work.
- Ability to follow the expectations in the Field Service Handbook.
- Excellent written and verbal communication skills with internal and external contacts.
- Ability to be organized, detail-oriented, accurate, thorough, and able to multitask, think critically, and solve problems.
- Ability to adapt to workplace changes or reassigned duties.
- Ability to meet the physical requirements of the position, including lifting and carrying equipment and materials; items may weigh up to 875 pounds when lifting equipment is used, and ATMs over 875 pounds require two technicians.
- Ability to speak, hear, and write or type reports; normal vision and sense of sound are required.
Responsibilities
- Install, convert, repair, and remove ATMs, Air/Vac equipment, and other equipment and Cash Depot products.
- Perform cash replenishment and coin removal as scheduled and requested.
- Partner with the territory dispatcher to execute dispatch requests.
- Complete tasks assigned by a supervisor or applicable Cash Depot staff.
- Communicate inventory and support requests needed to complete scheduled tasks accurately and on time.
- Complete administrative paperwork accurately and promptly.
- Maintain department metrics for efficiency, safety, first-time fix rate, and other company and customer measures.
- Assist other technicians and provide ride-along training as needed.
- Follow all security procedures and policies.
- Maintain a professional personal and vehicle image, and maintain required inventory standards.
- Attend requested training in Wisconsin and maintain technical competencies in ATMs and Air products.
- Identify and recommend efficiency improvements, and work as a team player.
- Perform other job-related duties as assigned.
Benefits
- Competitive medical, dental, and vision benefits
- Company-paid life insurance
- Company-paid short-term disability
- Paid holidays and PTO
- Medical deductible reimbursement
- Wellness benefit programs
- 401(k) with company match
- Profit-sharing bonus
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
