Field Service Technician - Flint, MI
About The Position
Responsible for installing and maintaining ATMs, Air/Vac equipment, and other Cash Depot products. The technician works independently with minimal supervision, servicing customer locations throughout an assigned territory and coordinating with the territory dispatcher. The role involves scheduled and requested equipment service, cash and coin handling, administrative documentation, maintaining department performance and safety metrics, and supporting or training other technicians as needed. The position requires a flexible schedule, including nights, weekends, holidays, and on-call duty, and involves frequent travel in a company van and work at customer sites.
Requirements
- High school degree or GED.
- Valid driver’s license, clean driving record, and eligibility for coverage through the company’s risk insurer.
- Ability to drive a vehicle for over 50% of the shift.
- Ability to work safely while lifting and performing position-related tasks.
- Experience in troubleshooting or electromechanical work.
- Ability to follow expectations in the Field Service Handbook.
- Excellent written and verbal communication skills with internal and external contacts.
- Ability to stay organized and detail-oriented, multitask, think critically, work accurately and thoroughly, and solve problems.
- Ability to adapt to workplace changes or reassigned duties.
- Ability to meet the position’s physical demands, including lifting and carrying equipment and materials; some items may require lifting equipment, and ATMs over 875 pounds require two Field Service Technicians.
- Ability to communicate with customers and coworkers, speak and hear, and complete reports by writing or typing.
- Ability to meet the listed vision requirements (near, distance, color, peripheral, and depth) and normal hearing requirement.
Responsibilities
- Install, convert, repair, and remove ATMs, Air/Vac equipment, and other equipment and Cash Depot products.
- Perform cash replenishment and coin removal as scheduled or requested.
- Coordinate with the territory dispatcher to complete dispatch requests as scheduled or requested.
- Complete tasks assigned by a supervisor or applicable Cash Depot staff members.
- Communicate inventory and support needs to complete scheduled tasks accurately and on time.
- Complete administrative paperwork accurately and promptly.
- Maintain department standards for efficiency, safety, first-time fix rate, and other company and customer metrics.
- Assist other technicians and provide or participate in ride-along training as needed.
- Follow all security procedures and policies.
- Maintain a professional personal and vehicle image and required inventory standards.
- Attend training as requested in Wisconsin and maintain technical competencies in ATMs and Air products.
- Identify and recommend efficiency improvements, work as a team player, and perform other job-related duties as assigned.
Benefits
- Competitive medical, dental, and vision benefits
- Company-paid life insurance
- Company-paid short-term disability
- Paid holidays and PTO
- Medical deductible reimbursement
- Wellness benefit program
- 401(k) with company match
- Profit-sharing bonus
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
