Service Associate - Night - New Gym Opening!
About The Position
The Service Associate provides a welcoming, professional, and helpful experience to members, guests, and staff. The role greets and directs people upon entry, responds to member inquiries and requests, and represents the gym’s commitment to exceptional service. The Service Associate is expected to be a great host, serve as a reliable source of information, and help create a fun atmosphere. Duties may change at management’s discretion as the needs of the gym evolve. The position supports front-desk operations, membership and retail transactions, safety procedures, inventory tracking, and facility cleanliness. It reports directly to the Operations Manager. CPR certification and attendance at mandatory company training are required within 30 days of hire.
Requirements
- Previous experience in customer service or a front-desk role.
- Excellent interpersonal skills and a customer-focused attitude.
- Ability to multitask in a fast-paced environment.
- Proficiency in MS Office and familiarity with gym management software.
- Strong organizational and problem-solving skills.
- Flexibility to work evenings, weekends, and holidays as required.
- CPR certification required within 30 days of hire.
- Ability to work in a gym setting, move about club floors and rooms, and communicate with employees, members, and the public.
- Ability to bend routinely and repetitively and lift more than 40 lbs.
- Ability to access and operate company computer systems to prepare documents, enter data, and read database or email reports.
- Commitment to embracing the company’s Core Values.
Nice To Haves
- Experience in or a strong interest in the fitness industry.
Responsibilities
- Greet members and guests in a friendly and professional manner.
- Provide information about gym services, programs, and membership options.
- Address member inquiries, concerns, and complaints promptly and professionally.
- Check in members and guests using the gym’s management system.
- Oversee and manage check-in alerts and notifications.
- Keep the front desk clean, organized, and stocked with necessary supplies.
- Process payments for memberships, classes, and retail items.
- Follow safety protocols and procedures to support the well-being of members and staff.
- Monitor inventory levels for coolers, beverages, and bar items, and track sales performance.
- Conduct gym walks, pick up trash, restock supplies, and complete locker room and bathroom checks to support a clean and well-maintained facility.
- Attend all mandatory company trainings within 30 days of employment.
- Follow current company policies and standard operating procedures, which may be updated or changed over time.
Benefits
- Free membership for the employee and one family member.
- Discounted personal training and merchandise, including supplements.
- Employee referral program.
- Daily Pay, providing access to funds before payday.
- Vacation, holiday, and sick pay.
- Group health, dental, and vision coverage.
- Supplemental life insurance.
- Employee Assistance Program.
- 401(k) with company matching.
- Personal education growth options through Sophia Learning.
- Energetic and collaborative team.
- Management team focused on professional development.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
