General Manager - New Gym Opening!
About The Position
EōS Fitness is seeking a highly motivated, sales-driven leader to serve as General Manager for a new gym opening. Reporting to the District Sales Manager, the General Manager is responsible for improving sales and operational processes while developing a team of leaders who deliver exceptional customer experiences and meet business objectives. The role involves building connections with prospective members, supporting them through their membership journey, and helping members achieve their health and wellness goals. The ideal candidate is passionate about fitness, driven to succeed, and experienced in delivering results and motivating others. The General Manager is expected to embrace EōS Fitness’ Core Values: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.
Requirements
- Two years of sales management experience.
- Three to four years of customer service experience.
- Prior experience or a strong interest in the fitness industry.
- Strong verbal and written communication skills for interacting with employees, management, and vendors.
- Excellent relationship-building and influencing skills with people at all levels and across functions.
- Strong attention to detail and a systematic, thorough approach to problem-solving.
- Good time-management, organizational, and record-keeping skills.
- Excellent MS Office skills.
- Embrace EōS Fitness’ Core Values.
- Successfully pass a background check.
- Obtain CPR certification within 30 days of hire.
- Ability to work in a gym setting, move around club floors and rooms, and communicate with employees, members, and the public.
- Ability to access and operate the company computer system, prepare documents, enter data, and read reports from a computer database or email system.
- Ability to bend routinely and repetitively and lift more than 40 pounds.
Responsibilities
- Hire, train, schedule, and supervise staff members, including Assistant General Managers and Fitness Consultants.
- Communicate goals, expectations, and procedures clearly to staff members.
- Set and achieve membership and revenue goals, track KPIs, and develop strategies to increase retention and new sign-ups.
- Provide staff with clear, constructive feedback on performance.
- Ensure high-quality customer service by addressing member concerns and inquiries and resolving issues promptly.
- Engage with members, listen to their needs and concerns, and provide helpful responses.
- Ensure compliance with health and safety regulations, maintain proper certifications, and implement safety protocols.
- Supervise facility maintenance and cleanliness, including equipment, locker rooms, and common areas.
- Communicate calmly and clearly with staff and members during emergencies or unexpected disruptions, giving instructions and updates to support their safety and well-being.
Benefits
- Free membership for the employee and one family member.
- Discounted personal training and merchandise, including supplements.
- Employee referral program.
- Daily Pay, with access to funds before payday.
- Competitive pay plus vacation, holiday, and sick pay.
- Group health, dental, and vision coverage.
- Supplemental life insurance.
- Employee Assistance Program.
- 401(k) with company matching.
- Personal education growth options with Sophia Learning.
- Energetic and collaborative team.
- Management team that supports professional development.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
