Assistant General Manager - New Gym Opening!

EōS Fitness•Palm Harbor, FL

3d•$18 - $20

About The Position

The Assistant General Manager reports directly to the General Manager and assists with the Sales team and day-to-day gym operations. The role leads, coaches, and trains the Sales team to create a fun atmosphere, welcome members and guests, and serve as an information hub for members, guests, and staff. The Assistant General Manager builds connections with prospective members, supports their membership journey, and helps them succeed, while remaining flexible as the gym’s needs evolve and management assigns duties. The position focuses on sales leadership, member service, and facility operations. It includes driving sales goals, overseeing membership billing and lead follow-up, communicating expectations to staff, supervising facility cleanliness and maintenance, and supporting health and safety compliance. The role also responds to member concerns and communicates calmly with staff and members during emergencies or disruptions. This is an hourly position eligible for additional compensation, including commission and bonuses.

Requirements

At least 2 years of customer service experience.
3–4 years of sales experience.
At least 1 year of supervisory experience.
Strong verbal and written communication skills for interacting with employees, management, and vendors.
Excellent relationship-building and influencing skills with people at all levels and across functions.
Strong attention to detail; a systematic and thorough approach to problem solving; and good time management, organizational, and record-keeping skills.
Excellent MS Office skills.
Must successfully pass a background check.
CPR certification is required within 30 days of hire.
Ability to work in a gym setting, move about club floors and rooms, and communicate with employees, members, and the public.
Ability to bend routinely and repetitively and lift more than 40 pounds.
Ability to access and operate the company computer system, prepare documents, enter data, and read reports from a computer database or email system.

Nice To Haves

Prior experience or a strong interest in the fitness industry.
Embraces EōS Fitness Core Values: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.

Responsibilities

Lead the team and drive sales initiatives to meet sales targets, particularly during weekends or when the General Manager is not present.
Sell club memberships, individual memberships, fitness services, products, and programs to meet or exceed sales goals.
Oversee membership billing processes, monitor the sales process, and ensure timely follow-up with leads and prospects.
Communicate goals, expectations, and procedures to staff so they understand their roles and responsibilities.
Supervise facility maintenance and cleanliness, including equipment, locker rooms, and common areas.
Ensure compliance with health and safety regulations, maintain proper certifications, and implement safety protocols.
Provide high-quality customer service by addressing member concerns and complaints, managing membership inquiries, and resolving issues promptly.
Engage with members in a friendly, approachable manner; listen to their needs and provide clear, helpful responses.
During emergencies or unexpected disruptions, communicate calmly and clearly with staff and members and provide instructions and updates to support their safety and well-being.