Assistant General Manager - New Gym Opening!

EōS Fitness•Pinellas Park, FL

1d•$18 - $20

About The Position

The Assistant General Manager reports directly to the General Manager and assists with the Sales team and day-to-day gym operations. The role leads, coaches, and trains the Sales team to create a fun atmosphere, provide welcoming service, and act as an information hub for members, guests, and staff. The Assistant General Manager connects with prospective members, supports their membership journey, and helps them pursue their health and wellness goals. Duties may change at management’s discretion to meet the evolving needs of the gym.

Requirements

At least 2 years of customer service experience.
3–4 years of sales experience.
At least 1 year of supervisory experience.
Strong verbal and written communication skills for interacting with employees, management, and vendors.
Excellent relationship-building and influencing skills with people at all levels and across functions.
Strong attention to detail and a systematic, thorough approach to problem-solving.
Good time-management, organizational, and record-keeping skills.
Excellent MS Office skills.
Must successfully pass a background check.
CPR certification required within 30 days of hire.
Ability to work in a gym setting, move about club floors and rooms, and communicate with employees, members, and the public.
Ability to bend routinely and repetitively and lift more than 40 lbs.
Ability to access and operate the company computer system, prepare documents, enter data, and read reports from a computer database or email system.

Nice To Haves

Prior experience or a strong interest in the fitness industry.
Embraces EōS Fitness Core Values: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.

Responsibilities

Lead the team and drive sales initiatives to meet sales targets, particularly on weekends or when the General Manager is not present.
Sell club and individual memberships, fitness services, products, and programs to meet or exceed sales goals.
Oversee membership billing processes, monitor the sales process, and ensure timely follow-up with leads and prospects.
Communicate goals, expectations, and procedures to staff so they understand their roles and responsibilities.
Supervise facility maintenance and cleanliness, including equipment, locker rooms, and common areas.
Ensure compliance with health and safety regulations, maintain proper certifications, and implement safety protocols.
Provide high-quality customer service by addressing member concerns and complaints, managing membership inquiries, and resolving issues promptly.
Engage with members in a friendly, approachable manner, listen to their needs and concerns, and provide clear, helpful responses.
Communicate calmly and clearly with staff and members during emergencies or disruptions, giving instructions and updates to support their safety and well-being.