General Manager - New Gym Opening!

EōS Fitness•Palm Harbor, FL

About The Position

EōS Fitness is seeking a highly motivated, sales-driven leader to serve as General Manager for a new gym opening. Reporting to the District Sales Manager, the General Manager is responsible for improving sales and processes while developing a team of leaders who deliver an exceptional member experience and meet business objectives. The role focuses on creating connections with prospective members, supporting their membership journey, and helping members succeed with their health and wellness goals. The ideal candidate is passionate about fitness, driven to succeed, committed to delivering results, and able to motivate clients and staff. The position requires a strong customer-service orientation, sales leadership, and a commitment to EōS Fitness’ Core Values: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.

Requirements

At least 2 years of sales management experience.
3–4 years of customer service experience.
Prior experience or a strong interest in the fitness industry.
Strong verbal and written communication skills for interacting with employees, management, and vendors.
Excellent relationship-building and influencing skills with people at all levels and across functions.
Strong attention to detail and a systematic, thorough approach to problem solving.
Good time-management, organizational, and record-keeping skills.
Excellent MS Office skills.
Must successfully pass a background check.
CPR certification is required within 30 days of hire.
Ability to work in a gym setting, move about club floors and rooms, and communicate with employees, members, and the public.
Ability to access and operate the Company computer system, prepare documents, enter data, and read reports from a computer database or email system.
Ability to bend routinely and repetitively and lift more than 40 lbs.
Embrace EōS Fitness’ Core Values.

Responsibilities

Hire, train, schedule, and supervise staff, including Assistant General Managers and Fitness Consultants.
Communicate goals, expectations, and procedures so staff understand their roles and responsibilities.
Set and achieve membership and revenue goals, track KPIs, and develop strategies to increase retention and new sign-ups.
Give staff clear, constructive feedback on performance, recognizing strengths and identifying areas for improvement.
Deliver high-quality customer service by addressing member concerns and complaints, managing membership inquiries, and resolving issues promptly.
Engage with members in a friendly, approachable manner, listen to their needs and concerns, and provide helpful responses.
Ensure compliance with health and safety regulations, maintain proper certifications, and implement safety protocols.
Supervise facility maintenance and cleanliness, including equipment, locker rooms, and common areas.
Communicate calmly and clearly with staff and members during emergencies or unexpected disruptions, providing instructions and updates to support safety and well-being.