Assistant General Manager - NEW Gym Opening!

EōS Fitness•Fort Worth, TX

About The Position

The Assistant General Manager reports directly to the General Manager and assists with the Sales team and day-to-day gym operations. The role leads, coaches, and trains the Sales team to create a fun atmosphere, serve as welcoming hosts, and act as an information hub for members, guests, and staff. The Assistant General Manager builds connections with prospective members, facilitates their membership journey, and helps members achieve their health and wellness goals. Duties may evolve according to the needs of the gym and management discretion.

Requirements

2 years of customer service experience.
3–4 years of sales experience.
1 year of supervisory experience.
Strong verbal and written communication skills for interacting with employees, management, and vendors.
Excellent relationship-building and influencing skills with people at all levels and across functions.
Strong attention to detail and a systematic, thorough approach to problem-solving.
Good time-management, organizational, and record-keeping skills.
Excellent MS Office skills.
Successfully pass a background check.
Obtain CPR certification within 30 days of hire.
Ability to work in a gym setting, move about club floors and rooms, and communicate with employees, members, and the public.
Ability to bend routinely and repetitively and lift more than 40 lbs.
Ability to access and operate the company computer system, prepare documents, enter data, and read reports from a computer database or email system.
Embrace the company's Core Values.

Nice To Haves

Prior experience or a strong interest in the fitness industry.

Responsibilities

Lead, coach, and train the Sales team.
Ensure sales targets are met, particularly on weekends or when the General Manager is absent, by leading the team and driving sales initiatives.
Sell club and individual memberships, fitness services, products, and programs to meet or exceed sales goals.
Oversee membership billing processes, monitor the sales process, and ensure timely follow-up with leads and prospects.
Communicate goals, expectations, and procedures to staff and ensure they understand their roles and responsibilities.
Supervise facility maintenance and cleanliness, including equipment, locker rooms, and common areas.
Ensure compliance with health and safety regulations, maintain proper certifications, and implement safety protocols.
Provide high-quality customer service by addressing member concerns and complaints, managing membership inquiries, and resolving issues promptly.
Engage with members in a friendly, approachable manner, listen to their needs and concerns, and provide clear, helpful responses.
Communicate calmly and clearly with staff and members during emergencies or unexpected disruptions, providing instructions and updates to support safety and well-being.

Benefits

Free membership for the employee and one family member.
Discounted personal training and merchandise, including supplements.
Employee referral program.
Daily Pay access to funds before payday.
Vacation, holiday, and sick pay.
Group health, dental, vision, supplemental life, and Employee Assistance Program offerings.
401(k) with company matching.
Personal education growth options through Sophia Learning.
Variable income opportunities, including commission and bonus.
Post-training increase.