Asian Initiative Group Service Associate

UnitedHealth Group•New York, NY

72d•$16 - $24•Remote

About The Position

At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together. Remote: You’ll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.

Requirements

+1 years of Customer Service experience
Bilingual, fluent in English and Cantonese and Mandarin
Intermediate Problem Solving skills
Commutable distance to Flushing, NY

Nice To Haves

Communication and relationship building skills
All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Responsibilities

Provide service to BAs, Brokers and Members
Answer inbound call inquiries from BAs, brokers and members.
Using system, answer and resolve issues such as eligibility, enrollment, billings, and benefits courteously and accurately.
Proactively educate BAs, Broker and members for enhanced understanding on protocols and procedures.
Consistently meet established productively, schedule adherence, and quality standards.
Demonstrate the ability to build and maintain productive working relationship with others and contribute as an effective team member.
Actively seek out improvement opportunities.
Assist BAs and Brokers on small group renewals
Proactively make outbound calls to BAs and Brokers of renewing groups for upcoming renewal reminder
Explain renewal process and assist BAs with necessary renewal forms
Act as consultant to assist BAs on plan design/benefits changes to meet groups’ needs
Work with Enrollment Department to ensure renewal with changes is received on timely basis and new benefits are installed correctly in system.
Enhance relationship with BAs through renewal process to improve group retention.