Service Associate II Monday-Friday 9am-530pm ET

UPS Supply Chain Solutions•Duluth, MN

About The Position

The Healthcare Service Associate II supports healthcare order fulfillment and customer service. Work includes receiving priority healthcare products into the warehouse, placing stock into storage, receiving and processing orders, picking and packing orders, shipping orders, and providing customer service support. The role helps healthcare clients handle medical devices, testing equipment, pharmaceuticals, and other products efficiently. The position performs hands-on warehouse work using established processes and procedures. Responsibilities can include inbound and outbound processing, inventory control, facility activities, and supporting contracted service delivery to customers. The role works with vendors, customers, and internal support groups to help meet service-level agreements and key performance indicators, and may support field stocking locations, agent locations, and provider networks.

Requirements

Ability to lift up to 70 pounds.
Ability to perform warehouse activities such as picking, packing, shipping, receiving, put-away, cycle counts, and inventory audits.
Ability to use RF scanners and a computer-based warehouse management system.
Ability to perform tasks accurately with minimal supervision.
Successful completion of a background check and drug screen.
Must be a U.S. citizen or national, a lawful permanent resident, or otherwise authorized to work in the U.S. for this employer.

Responsibilities

Perform warehouse activities including picking, packing, shipping, receiving, put-away, cycle counts, and inventory audits.
Use radio frequency (RF) scanners to perform warehouse activities electronically.
Use a computer-based warehouse management system (WMS) for inbound and outbound processing and inventory control.
Complete tasks using defined processes with accuracy and minimal supervision.
Ensure transaction accuracy and compliance with safety and quality requirements.
Support customer service and order fulfillment for healthcare products.
Support daily facility activities related to compliance, receipts, kitting, order processing, suppliers, inventory, staffing, inspections, employee engagement, safety, security, and profitability.
Help ensure contracted services meet or exceed service-level agreements and key performance indicators.
Collaborate with vendors, customers, and internal support groups.
Identify and recommend opportunities to improve operational efficiency, effectiveness, and capabilities.
May support field stocking locations, agent locations across multiple geographies, and the provider network.