Customer Care Representative -9am-6pm-Monday-Friday

Dixie Electric, Plumbing, Air and Doors • Montgomery, AL

2d

About The Position

The Customer Care Representative is a key part of the customer experience, ensuring that customer interactions reflect the company’s commitment to excellence. The role handles inbound and outbound calls, schedules service calls, maintains accurate records, communicates with team members and management, and delivers customer service that meets satisfaction goals. The position is scheduled Monday through Friday, 9 a.m. to 6 p.m.

Requirements

• High school diploma or GED.
• 1–2 years of customer service or call center experience.
• Strong verbal and written communication skills.
• Working knowledge of computers and software applications.
• Excellent time management and organizational skills.
• Ability to stay calm under pressure and make sound decisions.
• Positive attitude and strong team-player mindset.

Nice To Haves

• Familiarity with business management software tools.

Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently.
• Schedule service calls and accurately record important details.
• Communicate effectively with team members and management.
• Deliver high-quality customer service and meet satisfaction goals.
• Maintain accurate job notes and database records.
• Manage multiple tasks in a fast-paced environment.
• Provide timely feedback to management.
• Build productive relationships with customers and coworkers.

Benefits

• 401(k)
• Medical coverage
• Dental coverage
• Vision coverage
• Life insurance
• AD&D coverage
• Short- and long-term disability coverage
• Critical illness coverage
• Accident coverage
• Hospital indemnity coverage
• Paid holidays
• Paid vacation
• Ongoing training to develop skills and advance a career
• Supportive, team-oriented culture built on integrity and accountability

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED