Service Delivery Technician (Monday-Friday)(9am-5pm)

Iron Mountain • Manassas, VA

3d • $53,600 - $67,000

About The Position

The Service Delivery Technician provides physical support for data center equipment in a critical environment and engages with customers, employees, and vendors at all levels. The role performs requested installations and troubleshooting tasks and supports customer requests in a fast-paced, evolving environment. On-the-job training is provided. Success requires a high-energy approach, a strong sense of urgency, and dedication to the team, customers, and Iron Mountain Data Centers’ vision.

Requirements

• U.S. citizenship is required.
• Multitasking skills, including the ability to work across several ticket-queue systems and adapt as tasks change throughout the day.
• Attention to detail and the ability to understand and follow documented processes and Iron Mountain’s safety code.
• Organization and prioritization skills, including the ability to follow processes and manage time with minimal supervision to complete work efficiently and on time.
• Dedication and desire to learn and grow a career within Iron Mountain.
• A customer-service mentality.
• Ability to obtain security clearance through a government or other agency background check may be required for customer support.
• Overtime opportunities are available; working hours may vary, and nights, weekends, and holidays may be required.

Nice To Haves

• 0–2 years of experience in a customer service or data center environment; preferred but not required.

Responsibilities

• Provide remote-hands support for requests requiring action in the data center, including racking and cabling server and network equipment and providing hands-on support for customer requests.
• Monitor the service-management ticketing system throughout the shift and complete assigned tasks, such as customer requests, escorts, trouble tickets, material handling, and customer installations.
• Proactively identify issues and take appropriate steps to resolve them.
• Handle inbound and outbound shipments, manage dock space, deliver packages, provide customer service, and assist with recycling efforts.

Benefits

• 401(k)
• Employee Stock Purchase Plan
• Medical, dental, and vision benefits starting on day one
• Employee Assistance Program
• Annual merit increases
• Two weeks of paid vacation
• Seven paid holidays and sick pay
• Professional development and training
• Referral program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed