Senior Administrative Associate, Distribution Operations Mon - Fri 9am-530pm

UPS Supply Chain Solutions

About The Position

Manages the delivery or deployment of contracted services to customers, ensuring that service-level agreements (SLAs) and key performance indicators (KPIs) defined in relevant contracts are met or exceeded. Supports business products by collaborating with vendors, customers, and internal support groups. Oversees daily facility activities related to government compliance, inbound receipts, kitting, order processing, supplier procurement, inventory, staffing, facility inspections, employee engagement and development, safety, security, and profitability. Performs financial activities such as forecasting, allocations, adjustments, and creating annual business plans to meet business-unit and corporate initiatives. Retains and strengthens customer relationships, which may include face-to-face customer service, and identifies opportunities to improve operational efficiency, effectiveness, and capabilities. May support field stocking locations, agent locations across multiple geographies, and the provider network, and may operate powered industrial equipment. Provides administrative or technical support for effective ongoing operations, applying established processes and procedures. Requires full proficiency across a range of assignments gained through training and considerable experience. Works through atypical or infrequent problems, takes a broad perspective, identifies key issues and patterns in partial or conflicting data, and completes work with limited supervision. May serve as an informal resource for less-experienced colleagues.

Requirements

Must be a U.S. citizen or national, a lawful permanent resident, or an alien authorized to work in the U.S. for this employer.
Full proficiency in a range of assignments, gained through training and considerable experience.
Ability to address atypical or infrequently occurring problems, identify key issues and patterns from partial or conflicting data, and complete work with limited supervision.

Responsibilities

Manage delivery or deployment of contracted services and ensure contractual SLAs and KPIs are met or exceeded.
Support business products in collaboration with vendors, customers, and internal support groups.
Oversee daily facility activities, including government compliance, inbound receipts, kitting, order processing, supplier procurement, inventory, staffing, facility inspections, employee engagement and development, safety, security, and profitability.
Perform financial activities, including forecasting, allocations, adjustments, and preparation of annual business plans.
Retain and strengthen customer relationships, including face-to-face customer service when applicable.
Identify and recommend opportunities to improve operational efficiency, effectiveness, and capabilities.
Provide support to field stocking locations, agent locations across multiple geographies, and the provider network as needed.
Provide administrative or technical support to ensure effective ongoing operations.
May operate powered industrial equipment.
May act as an informal resource for colleagues with less experience.