Terrain Cafe | Devon | Service Assistant
About The Position
The Service Assistant supports the customer experience by helping maintain a clean, organized dining room, providing timely table service, delivering menu items accurately, and collaborating across service roles. This entry-level, guest-facing position is suited to someone who thrives in a fast-paced environment and is eager to learn and grow in hospitality. The role includes assisting guests and relaying questions or concerns to appropriate team members, clearing and resetting tables within three minutes of guest departure, packaging takeout orders, and maintaining awareness of dining room needs. The Service Assistant also maintains clean and organized kitchen expo areas, service stations, and dining spaces; polishes and restocks serviceware; monitors trash and recycling; and keeps walkways clear. Additional duties include learning table and seat numbers, menu details, ingredients, and allergen protocols; supporting front-of-house staff during busy periods; and helping with opening, closing, and dining-room setup or resetting. Flexible availability is preferred and may include mornings, evenings, weekends, and select holidays. The position requires extended standing and walking, bending, reaching, and lifting up to 50 pounds.
Requirements
- Polished, professional appearance and a positive, team-oriented attitude.
- Ability to multitask and stay calm under pressure.
- Strong communication and interpersonal skills.
- Ability to stand and walk for extended periods.
- Ability to bend, reach, and lift up to 50 pounds.
- Ability to work in a dynamic, fast-paced environment.
Nice To Haves
- Previous restaurant or food service experience is preferred, but not necessary.
- Flexible availability is preferred and may include mornings, evenings, weekends, and select holidays.
Responsibilities
- Deliver food and beverages accurately, with an understanding of menu details.
- Assist with guest needs and relay questions or concerns to the appropriate team member.
- Clear and reset tables within three minutes of guest departure.
- Assist with packaging takeout orders.
- Monitor the dining room and proactively assist where needed.
- Keep kitchen expo areas, service stations, and the dining room clean and organized.
- Polish and restock silverware, glassware, and plateware throughout the shift.
- Monitor and remove trash and recycling regularly.
- Keep walkways safe and clear for guests and staff.
- Memorize table and seat numbers to support efficient service.
- Learn menu details, ingredients, and allergen protocols.
- Communicate guest concerns clearly to team leads.
- Assist front-of-house staff during high-volume periods.
- Help with opening and closing duties, including setting and resetting the dining room.
Benefits
- Medical, dental, and vision insurance for eligible full-time employees.
- Paid Time Off (PTO) for eligible full-time employees.
- 401(k) retirement savings plans for eligible full-time employees.
- Employee perks and discounts across URBN brands.
- Opportunities for growth, cross-training, and advancement.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
