Terrain Cafe | Devon | Service Assistant

Urban Outfitters•Devon, PA

12h

About The Position

Terrain Cafe in Devon is seeking a dedicated, detail-oriented Service Assistant to support a positive customer experience. The role helps keep the dining room clean and organized, provides timely table service, delivers menu items accurately, and supports collaboration across service roles. It is an entry-level, guest-facing position suited to someone who thrives in a fast-paced environment and is interested in learning and growing in hospitality. The Service Assistant supports guests and front-of-house staff, maintains dining and service areas, and helps with opening and closing duties. The position requires extended periods of standing and walking, as well as bending, reaching, and lifting up to 50 pounds. Flexible availability is preferred and may include mornings, evenings, weekends, and select holidays. Terrain is part of URBN, alongside Anthropologie, Free People, and Urban Outfitters. The company describes its restaurant as a distinctive garden-to-table space with seasonal menus and a collaborative, hospitality-focused team culture. Eligible full-time employees have access to URBN’s benefits package.

Requirements

Polished, professional appearance and a positive, team-oriented attitude.
Ability to multitask and remain calm under pressure.
Strong communication and interpersonal skills.
Ability to stand and walk for extended periods.
Ability to bend, reach, and lift up to 50 pounds.
Ability to work in a dynamic, fast-paced environment.

Nice To Haves

Previous restaurant or food service experience is preferred but not required.
Flexible availability is preferred; may include mornings, evenings, weekends, and select holidays.

Responsibilities

Deliver food and beverages accurately, with an understanding of menu details.
Assist with guest needs and relay questions or concerns to the appropriate team member.
Clear and reset tables within three minutes of guest departure.
Assist with packaging takeout orders.
Monitor the dining room and proactively assist where needed.
Keep kitchen expo areas, service stations, and the dining room clean and organized.
Polish and restock silverware, glassware, and plateware throughout the shift.
Monitor and remove trash and recycling regularly.
Ensure walkways are safe and clear for guests and staff.
Memorize table and seat numbers to support efficient service.
Learn menu details, ingredients, and allergen protocols.
Communicate guest concerns clearly to team leads.
Assist front-of-house staff during high-volume periods.
Help with opening and closing duties, including setting and resetting the dining room.