Service Assistant

North Branch Construction•Concord, NH

9d•Onsite

About The Position

North Branch Construction is seeking a Service Assistant to support active and warranty-phase construction projects. The role helps coordinate warranty service, field operations, project closeout, and process improvements, working with Superintendents, Project Managers, subcontractors, clients, and manufacturer representatives. The position is based in person and involves daily travel to North Branch Construction job sites within New Hampshire. The Service Assistant helps ensure service issues are resolved promptly, project documentation is accurate, and closeout work is completed. The role also supports field teams through site visits, quality-control work, exploratory demolition, drone photography, and testing new workflows and tools.

Requirements

10 years of construction experience (required).
Strong communication skills and ability to work effectively with clients, subcontractors, and internal teams.
Ability to manage multiple tasks, prioritize effectively, and maintain accurate documentation.
Comfort working on active job sites and performing investigative fieldwork.
Willingness to travel daily within New Hampshire to North Branch Construction job sites.
Ability to commute to Concord, NH 03301.

Nice To Haves

Experience in construction, field operations, or project coordination.
Familiarity with QC processes, punch lists, and project closeout workflows.
Drone experience; training is available.

Responsibilities

Work with the Service Manager to schedule, oversee, and help complete warranty-related service work.
Coordinate service activities with subcontractors and clients for projects in the warranty period.
Meet subcontractors on-site to investigate service issues and identify their root causes.
Update and maintain the Service Log, tracking issues, resolutions, and timelines.
Follow up with clients to confirm satisfaction with completed work.
Help investigate, measure, coordinate, and complete small client projects for the company.
Conduct exploratory demolition for design-phase projects to help identify existing conditions.
Ensure punch lists and remaining items are completed after project demobilization.
Occasionally complete punch-list work when a Superintendent is reassigned before a project is finished.
Visit active projects to assess status, identify potential issues, and support field teams.
Verify QC checklists are completed and signed off by Superintendents and Project Managers.
Assist Superintendents with QC inspections, follow-up, and issue resolution.
Meet manufacturer representatives on-site for inspections, installations, and technical evaluations.
Capture and distribute drone photos for marketing, documentation, and field coordination.
Train Field Administrators on QC prefills and other operational duties.
Help test new workflows, tools, and processes, identify bugs, and refine implementation.