Service Assistant

ZT Auto Luxury Charlotte LLC • Charlotte, NC

9d

About The Position

ZT Automotive is seeking a dependable, organized, and customer-focused Service Assistant to support its Service Department. The role provides clerical and administrative support to Service Advisors and the management team to help create a smooth, efficient customer experience. It may suit someone with dealership cashier or administrative experience who is interested in developing a career in the automotive industry. ZT Automotive represents brands including McLaren and Rolls-Royce and emphasizes customer service and operational excellence.

The position offers opportunities for learning, development, and advancement. Successful candidates may be able to grow into Service Advisor or other leadership roles within dealership service operations.

Requirements

• High school diploma or GED required.
• Strong customer service and communication skills.
• Basic computer and typing skills.
• Ability to multitask and remain organized in a fast-paced environment.
• Professional appearance and positive attitude.
• Strong attention to detail and accuracy.

Nice To Haves

• Previous dealership cashier, receptionist, or administrative experience preferred.
• Experience using CDK Drive or similar dealership management software preferred.
• Valid driver's license preferred.

Responsibilities

• Greet customers and assist with service department check-in procedures.
• Answer incoming phone calls and direct customers to the appropriate team members.
• Assist with scheduling service appointments.
• Support Service Advisors with administrative and clerical tasks.
• Create, update, and maintain customer and repair order records.
• Process service-related paperwork and documentation accurately.
• Assist with customer communication, including appointment reminders and follow-up calls.
• Receive and process customer payments as needed.
• Maintain organized files and records within the dealership management system.
• Support parts and service operations with data entry and administrative tasks.
• Help keep the service reception and customer waiting areas clean and professional.
• Perform other duties as assigned by management.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Paid Time Off
• Career Growth Opportunity

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED