Service Area Director - Housing & Homeless Services

Bay Cove Human Services•Boston, MA

7d•$90,000 - $90,000

About The Position

The Service Area Director provides strategic and operational leadership for a portfolio of Housing & Homeless Services programs. The role is responsible for ensuring high-quality, trauma-informed services, effective staff performance, regulatory and fiscal compliance, positive outcomes, and strong community partnerships. The Director advances Bay Cove’s mission by leading person-centered services that help individuals secure affordable, stable housing and build a life of their choosing. The position leads and develops staff, oversees program operations and service standards, manages compliance and budgets, and supports funding and performance reporting. It also represents the agency with community stakeholders and may provide direct service support, crisis assessment, and intervention as operational needs require. The role participates in scheduled rotating night and weekend on-call coverage. This is an exempt position.

Requirements

At least five years of supervisory experience in health or human service-related fields.
At least five years of experience managing a multidisciplinary program or service, including hiring, supervision, fiscal management, quality assurance, and compliance responsibilities.
Demonstrated professional writing, interpersonal, and organizational skills.
Basic proficiency with word processing and computer functions using Windows, Word, and Google Email and Apps.
Demonstrated commitment to seeking out, acknowledging, and respecting diverse stakeholder voices and advancing inclusivity through the role and agency.
Ability to travel to various service settings by driving, walking, or public transportation; enter and navigate various environments, including multi-story buildings without elevators.
Ability to remain stationary for extended periods while completing documentation and administrative tasks.
Ability to communicate frequently and exchange accurate information in person, by phone, and in writing.
Ability to occasionally lift or carry program materials, supplies, or small equipment weighing up to 20 pounds.
Ability to use a computer, tablet, and mobile phone for data entry, communication, and record-keeping.
Ability to provide CPR and administer naloxone if needed.
Must be authorized to work in the United States; Bay Cove Human Services does not offer visa sponsorship.

Nice To Haves

A master’s degree in clinical psychology, education-counseling, medicine, mental health, psychology, psychiatric nursing, rehabilitative counseling, social work, or a closely related field is preferred. The master’s degree may be substituted with an additional five years of leadership experience delivering homeless and housing services to adults with complex behavioral health, medical, and substance-related needs.
Licensure as a Practitioner of the Healing Arts, such as LMHC, LADC, LICSW, or LCSW, is preferred.
Individuals with lived expertise are encouraged to apply.

Responsibilities

Provide leadership, supervision, onboarding, and staff development in alignment with agency mission, values, policies, and strategic goals.
Oversee assigned Housing & Homeless Services programs, including developing and implementing effective policies, procedures, and service standards.
Ensure compliance with regulatory, contractual, funder, licensing, and agency requirements.
Build and maintain relationships with community partners, funders, government entities, and other stakeholders; represent the agency at meetings and community forums.
Support grant proposals, project renewals, reports, and other program funding and sustainability activities.
Ensure accurate data collection, analysis, and reporting to assess program performance, individual outcomes, and compliance with reporting requirements.
Develop and monitor program budgets, ensure sound fiscal management, and implement corrective action as needed.
Ensure services reflect evidence-based practices, Trauma-Informed Care principles, and standards that promote safety, stability, and positive outcomes.
Provide direct service support within applicable qualifications and licensure as operational needs require; assist in resolving grievances and community concerns.
Provide crisis assessment and intervention and participate in scheduled rotating night and weekend on-call coverage.
Perform other job-related duties as assigned.